Privacy Policy

Privacy Policy

Effective Date: 10/21/23
Last Updated: 12/30/25

This Privacy Policy explains how Ashyana Events & Catering, Fitoor Catering, and their affiliates (“we,” “us,” or “our”) collect, use, and protect your personal information when you visit our website, make inquiries, or engage with our services.

By accessing our website or providing your information, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information

We collect personal details when you interact with our site or services, such as:

  • Name, email address, and phone number

  • Event details (type, date, venue, guest count, cuisine preferences, etc.)

  • Company name (if applicable)

  • Any additional information you voluntarily provide through forms or communication

B. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address and general location

  • Browser type and device information

  • Pages viewed, time spent, and referring source

  • Cookies and analytics data

We use this information to improve your browsing experience and site performance.

2. Event Inquiry & Booking Information

When you submit event details through our contact, quote, or booking forms, we use that information solely for:

  • Preparing proposals, menus, and event plans

  • Communicating about your booking or inquiry

  • Managing logistics and vendor coordination

This information is stored securely and shared only with trusted team members or vendors directly involved in your event.

3. Payment Information

If payments are processed through our website or client portal:

  • We do not store or process your credit card information directly. (Unless requested to do so for catered events)

  • Payments are securely handled through third-party processors (e.g., Stripe, and Toast) in compliance with PCI-DSS standards.

  • Please review the privacy policies of these processors for more details.

4. Mailing List and Marketing Communications

When you submit your information, you may be added to our email mailing list to receive:

  • Event updates, promotions, and special offers of food

  • Menu announcements and catering tips

  • Venue and partnership updates

You can unsubscribe from any email at any time by clicking “Unsubscribe” or by contacting us via the contact page.
We will never sell, rent, or trade your email address to third parties.

5. How We Use Your Information

We use the data we collect to:

  • Respond to inquiries, send catering or onsite event proposals, and manage bookings

  • Improve our website, services, and client experience

  • Send promotional or educational content (only with consent)

  • Maintain internal records for legal or accounting purposes

6. Data Security

We take data protection seriously and use reasonable physical, electronic, and managerial safeguards to protect your information.

However, no method of internet transmission or storage is completely secure.
By using our site, you acknowledge and accept that:

  • We cannot guarantee absolute data security.

  • In the event of a data breach, we will act promptly to mitigate harm and comply with any legal notification requirements.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Complete your caterered or onsite event or transaction

  • Meet legal, accounting, or record-keeping obligations

  • Assist in future bookings

When data is no longer required, it will be securely deleted.

8. Cookies and Tracking Technologies

Our website uses cookies and tracking tools such as Google Analytics, Facebook Pixel, and email marketing integrations.
Cookies help us understand how visitors use our site and enhance your browsing experience.

You can disable cookies in your browser settings; however, some features may not function properly.

9. “Do Not Track” Signals

Our website does not currently respond to “Do Not Track” signals from browsers.
You may adjust cookie preferences in your browser settings at any time.

10. Photos, Videos, and Testimonials

With your consent, we may use photos, videos, or testimonials from events we cater around Chicago or its suburbs, and midwest for promotional purposes on our website or social media.
If you wish to withdraw your consent, please email us , and we will remove the material promptly.

We reserve the right to use pictures of the food and food set ups (non human) from all the events.

11. Automated Tools, AI Assistants, and Chat Features

If you use our website chat or AI assistant features, please note:

  • Your chat interactions may be recorded and reviewed to improve our service quality.

  • We do not use this data for unsolicited marketing or sell it to third parties.

  • Information shared through chat tools should not include sensitive financial or personal details.

12. Third-Party Links and Services

Our website may include links to external websites (e.g., venues, partners, or vendors).
We are not responsible for the privacy practices or content of those websites.
Please review their privacy policies before submitting any personal information.

13. Data Sharing and Disclosure

We only share limited information when necessary to:

  • Work with trusted vendors, technology partners, and event collaborators around Chicago and Chicago land in the capacity of a caterer.

  • Comply with legal requirements or protect our rights

All partners are required to maintain confidentiality and use your data solely for agreed purposes.

We never sell your information to marketers or unrelated third parties.

14. Your Rights Under GDPR and CCPA

If you are a resident of California or the European Economic Area (EEA), you have the right to:

  • Access a copy of your personal data

  • Request correction or deletion of your information

  • Object to certain uses of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at .
We may verify your identity before processing such requests.

15. Liability Disclaimer

While we take all reasonable precautions to protect your data, we are not liable for:

  • Unauthorized access, hacking, or security breaches beyond our control

  • Technical failures or service interruptions

  • Any consequential losses resulting from website use

  • We promote online self-services for payments.   We are not liable for credit card, banking, or data theft by an employee or vendor.  If such a discovery is made, please notify us immediately.  We will take appropirate action promptly.

By using our website, you agree to these terms.

16. Business Transfers

In the event of a merger, acquisition, or business sale, your personal information may be transferred as part of the transaction.
We will ensure your data continues to be protected in accordance with this Privacy Policy.

17. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from individuals under the age of 18.
If we learn that a child’s data has been submitted, we will promptly delete it.

18. Updates to This Policy

We may update this Privacy Policy from time to time.
Revisions will be posted on this page with an updated “Effective Date.”
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

19. Consent

By using our website, submitting forms, or providing information to us, you consent to the terms outlined in this Privacy Policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Samar J – Copyright

Ashyana Events & Catering
1620 75th Street
Downers Grove, Illinois
📧 Email: Contact us page/  
📞 Phone: 630-964-7090